Real questions.
Straight answers.

Experience Zeno is Singapore's multi-merchant loyalty wallet. Top up at any partner merchant, get instant bonus credit added to your wallet, and earn EXP points that level you up over time. One app, all your merchants, more money every time.

100% free. No subscription. No transaction fee to the customer. No hidden anything. Top up, earn, and spend — that's it.

Restaurants, cafés, hair salons, nail studios, wellness centres, bubble tea chains, and more — all across Singapore. Open the app to see the full live list near you.

Download the app or visit zeno.labzeno.com. Sign up with your email, Google, or Apple ID — takes about 60 seconds. Then pick a merchant and make your first topup. You'll earn bonus credit and EXP immediately.

Every topup at a Zeno merchant triggers an automatic bonus credit from that merchant. They set their own rate — some give 10%, others more. It hits your wallet instantly. Real money, not rewards you redeem in 3 months.

EXP is your loyalty score. You earn it on every topup and referral. Accumulate enough to climb from Explorer to Voyager to Zenith — each tier unlocking higher rates and better benefits.

Bonus credit sits in your merchant wallet and does not expire — spend it whenever you're ready. EXP points are permanent and never reset. Your tier progress only goes up.

Each merchant wallet is separate. Bonus credit from Café A stays in your Café A wallet. This keeps things fair for merchants — and means each one can set their own bonus rate without subsidising another.

There are three tiers: Explorer (where everyone starts), Voyager (unlocked by consistent topups), and Zenith (the highest tier with maximum earning power). Each tier unlocks higher referral rates, priority features, and enhanced benefits.

Share your code. When friends join and top up, you earn referral EXP every time they spend — automatically, from their second topup onward. Higher tiers earn more per referral.

No. Once you earn enough EXP to reach a tier, you keep it. EXP is permanent and cumulative — your progress never resets.

Yes. PIN or biometric locks every payment. SHA-256 hash logs every transaction. One-tap wallet freeze if your phone goes missing. Reservation deposits are held in escrow. Your money doesn't move unless you authorise it.

Your wallet is locked behind PIN or biometric authentication. If you suspect your device is compromised, you can freeze your wallet instantly from any logged-in session. Contact us at tech@expzeno.com for account recovery.

We follow Singapore's PDPA guidelines. Your data is used only for providing the service — never sold, never shared with third parties for marketing. Read our full Privacy Policy for details, or reach our Data Protection Officer at dpo@expzeno.com.

Contact our ops team at ops@expzeno.com. We'll get your business onboarded — set up your branded wallet, bonus rate, and push notification campaigns. There's no monthly subscription fee.

No monthly fee. Merchants fund the bonus credit they choose to offer — that's their customer acquisition and retention spend. Zeno handles the platform, payments, and analytics.

Yes. Merchants set their own bonus credit rate, create push notification campaigns, manage reservations, and view real-time analytics — all from the Zeno merchant dashboard. See the full merchant features page.