You don't need months of planning or a big budget to launch a loyalty programme. With the right platform, a restaurant can go from zero to live in under 30 minutes.
Step 1: Choose Your Platform (5 minutes)
Look for: zero upfront cost, no per-transaction fee to consumers, built-in CRM, and a consumer app that people already use. Avoid platforms that require your customers to download yet another app — adoption will suffer.
Step 2: Configure Your Programme (10 minutes)
Set your point earn rate (e.g., 1 point per S$1 spent), define tier thresholds if you want a tiered system, and create a welcome offer for new members (a small bonus credit works well).
Step 3: Create Your First Campaign (5 minutes)
Start simple. A "visit 5 times, get S$5 credit" campaign is easy to understand and drives repeat visits immediately.
Step 4: Train Your Staff (10 minutes)
Staff need to know: how to process wallet payments, how to explain the programme to curious customers, and how to handle basic questions ("where do I see my points?").
Step 5: Go Live
That's it. No hardware to install, no lengthy contracts. Digital platforms like Experience Zeno handle the technology — you handle the customer relationships.